FAQs

Orders can be canceled within 2 hour.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Once an order is placed, we are able to make changes to the order if you reach out in under 2 hours. If you need to update your shipping address, contact information or change items, please contact our customer service team immediately after placing your order.

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

We offer fast and free shipping for orders over 150 USD.

Orders shipped outside the United States may be subject to taxes and duties that are paid for by the customer.

Orders placed before December 8 are guaranteed to arrive before Christmas, or you’ll receive a full refund

USA

- Express: 2-4 business days

- Standard: 4-8 business days. 

International

- Express: 4-8 business days

- Standard: 6-12 business days. 

Tracking number for international orders may takes 4-10 business days to update depending on the shipping country. Thank you for your patience!

Please note that applicable customs, duties, and taxes are the responsibility of the customer.

For more information please visit out Shipping Policies Page.

Tracking Number may take up to 10 days to update for international orders.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 2 days of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Free shipping on all order over 150 USD

Domestic Shipping [USA]: We offer standard shipping at $8.80. We also offer expedited shipping for $16.90.

UK & EU: We offer standard shipping at $8.80. We also offer expedited shipping for $18.90.

International Shipping: International shipping cost is $9.90

• Shipping Destinations: We ship internationally, with some country exceptions. Shipping times and fees vary by destination.

• Shipping Time:

  • Domestic: 4–8 business days

  • International: 4–15 business days
    Customs duties, taxes, and fees are the customer’s responsibility and are non-refundable.

• Order Processing: Orders are processed within 1–2 business days (may be longer during peak periods). Shipping fees are non-refundable once processing begins.

• Order Tracking: A tracking number will be sent by email once the order ships.

• Delays: Shipping delays may occur due to factors beyond our control (customs, weather, carriers).

• Extended Delays: If delivery exceeds 30 days beyond the estimated range, customers may contact support for full compensation, even if the order is later delivered.

• Second Delivery Attempt: Customers are responsible for additional shipping fees if a second attempt is required.

• Changes to Order or Address: Customers have 2 hours after ordering to request changes by contacting support.

• Incorrect Shipping Information: We are not responsible for orders with incorrect or incomplete addresses; additional fees may apply.

For questions or assistance, contact [email protected]

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 10 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

6 Days after placing your order, you can click the tracking number link in the email or track your order on this third party website here https://parcelsapp.com/

We do ship to most countries, however, there are a few that we are unable to send to.

To review the countries we currently don't ship to, please see below: go to checkout and search for your country. Countries we don't ship to won't appear on the list.

Please note that international shipments can take 16 days.

If you have been waiting for more than 25 days to receive your order, please get in touch with our team to investigate the issue.

Return & Refund Policy

• 30-Day Returns: Items may be returned within 30 days of delivery if unused, in original condition, and in original packaging.

• How to Return: Contact [email protected] to request a Return Authorization (RA). Returns must be shipped using a trackable method. Refunds are processed within 5 business days after inspection and issued to the original payment method.

• International Returns: Return shipping fees are the customer’s responsibility, but replacements may be resent at no extra cost.

• Non-Returnable Items: Customized or personalized products and perishable goods are not eligible for return.

• Damaged or Defective Items: Must be reported within 14 days of delivery. A replacement or refund will be arranged; photo evidence may be required.

• Lost or Stolen Packages: We are not responsible for items lost or stolen after delivery is confirmed.

• Refund Coverage: Refunds include the item price and applicable taxes. Shipping fees are non-refundable unless the error is ours.

• Order Changes: Customers have 2 hours after placing an order to request product changes by contacting customer support.

For questions or assistance, contact [email protected].

Return & Refund Policy

• 30-Day Returns: Items may be returned within 30 days of delivery if unused, in original condition, and in original packaging.

• How to Return: Contact [email protected] to request a Return Authorization (RA). Returns must be shipped using a trackable method. Refunds are processed within 5 business days after inspection and issued to the original payment method.

• International Returns: Return shipping fees are the customer’s responsibility, but replacements may be resent at no extra cost.

• Non-Returnable Items: Customized or personalized products and perishable goods are not eligible for return.

• Damaged or Defective Items: Must be reported within 14 days of delivery. A replacement or refund will be arranged; photo evidence may be required.

• Lost or Stolen Packages: We are not responsible for items lost or stolen after delivery is confirmed.

• Refund Coverage: Refunds include the item price and applicable taxes. Shipping fees are non-refundable unless the error is ours.

• Order Changes: Customers have 2 hours after placing an order to request product changes by contacting customer support.

For questions or assistance, contact [email protected].

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow up to 12 business days for the refund to reflect in your account.

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. 

For returns or exchanges, please contact our customer support at [email protected]. Refunds will be processed to the original payment method within 10 days of receiving the returned item.